Privacy Policy

Effective Date: 03/02/2025

Gentle Steps Dog Walking and Training

At Gentle Steps, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

  1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, and any other information you provide to us.
  • Pet Information: Details about your pet(s), including name, breed, age, medical history, and any special care instructions.
  • Payment Information: We collect payment details to process transactions for our services.

  1. How We Use Your Information

We use your information to:

  • Provide and manage our dog care services.
  • Communicate with you about your pet’s care and our services.
  • Process payments for services rendered.
  • Improve our services and customer experience.

  1. Data Storage and Security

We store and manage your data using Pet Sitter Plus software. This software is designed with robust security measures to protect your information from unauthorized access, disclosure, or alteration. We also implement additional security measures to safeguard your data.

  1. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • With your consent.
  • When required by law or to comply with legal processes.
  • To protect the rights, property, or safety of Gentle Steps, our clients, or others.

  1. Your Rights

You have the right to:

  • Access and review your personal information.
  • Correct or request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to legal and contractual obligations.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gentle Steps Dog Walking and Training

Mobile: 07954 313 702

Email: alison@customcaninecare.co.uk