Who to contact
We want you to have easy access to the Gentle Steps team. Knowing who to contact in different scenarios is part of making communication effortless. Hopefully, this will help!
All new client enquiries and current client admin or training plan updates
Contact Alison
Mobile: 07954 313 702
Email: alison@customcaninecare.co.uk
Ongoing client support, on-the-day cancellations and day-to-day changes.
Contact Clare
Mobile: 07909 745898
Email: clare-renton@gmx.com
How to contact us in different situations
Calls – we request that calls be reserved for new client contact and time-critical communication.
Text or WhatsApp – best for all day-to-day communication that’s not time-critical.
Email – best for complicated or lengthy communication that isn’t urgent, such as training plans. Please don’t reply to the automated messages (particularly walk reports and invoices) that are sent via Pet Sitter Plus as these emails are copied to us stacked in large groups, so replies are not always visible. Please just use the relevant email address above.